Informativa sui rimborsi
At What An Extraordinary Life, we strive to ensure your satisfaction with every artwork you purchase. Our return policy is designed to accommodate specific circumstances to guarantee a smooth and fair process.
Eligible Return Case:
- Damage During Shipping: In the unfortunate event that your artwork arrives damaged, please contact us within 14 days of receiving the item. We will initiate a return and provide instructions for the return process. Documentation (e.g., photographs of the packaging and damage) may be required for verification purposes.
Non-Returnable Items:
- Artworks that have been damaged due to mishandling or accidents after delivery.
- Artworks where the discrepancy is within reasonable artistic variation and falls within the scope of the provided description.
- Artworks that have been altered, framed, or modified after purchase.
Return Process:
- Contact us at info@whatanextraordinarylife.com within the specified timeframe and provide relevant details about the issue. You may also initiate a return request using the following link: https://shopify.com/67374809317/account
- Await instructions from our team regarding the return process. This may include providing images or other necessary documentation.
- Once the return is authorized, carefully repackage the artwork in its original packaging (if available) or equivalent secure packaging.
- Ship the item back to us following the provided instructions for return shipping.
Refund or Exchange:
Upon receiving and inspecting the returned artwork, we will assess its condition and verify eligibility for a refund or exchange based on the stated return policy. Refunds will be issued via the original payment method, and exchanges may be arranged if feasible. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@whatanextraordinarylife.com.
Note: We reserve the right to make the final decision regarding eligibility for returns based on the specified conditions and circumstances.
European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please feel free to reach out to us at info@whatanextraordinarylife.com for any further clarification or inquiries regarding our return policy. Your satisfaction with your art acquisition is our priority.